Complete Salesforce keyboard shortcuts and commands reference — 37 shortcuts across 7 categories. Quick reference cheat sheet for Windows & Mac.
These are the keyboard shortcuts for the Salesforce Console (Service Console and Sales Console in Lightning), where agents work through cases in tabs all day. They are single letters, which means they only fire in "shortcut mode" after pressing Esc with focus outside a text field; the table's General group explains the mechanics.
| Shortcut | Action | What it does |
|---|---|---|
| Esc | Close or deselect | Close or deselect a window. Some windows and dialogs cannot be closed with this shortcut. |
| E | Edit | Edit a record. Does not work with Knowledge articles, reports, dashboards, feed items, approval requests, or email messages. |
| Ctrl + . | Insert quick text | Displays the quick text browser to find, preview, and insert quick text. Mac: Cmd + . |
| M | Open or close Macros | Opens or closes the Macros utility. |
| N | Open or close Notes | Opens or closes the Notes utility; open the utility first. |
| Ctrl + Enter | Post to feed | Submits a post or comment. Mac: Cmd + Enter. |
| Ctrl + S | Save | Save a record; focus must be on a field. Mac: Cmd + S. |
| / | Search | Places your cursor in the search box. |
| Ctrl + / | Show keyboard shortcut menu | Displays the available keyboard shortcuts in a window. Mac: Cmd + /. |
| Shortcut | Action | What it does |
|---|---|---|
| C | Focus notifications | Focuses the notification panel; press again for the next notification. |
| Shift + C | Focus notifications (reverse order) | Press again for the previous notification. |
| G, D | Go to composer window | Goes to the docked composer window. Release G before pressing D. |
| G, P | Go to publisher | Takes you to the publisher; use Tab and arrow keys inside it. |
| Ctrl + F6 | Go to other region | Moves among regions of the page, for example between a kanban card and the side panel. Mac: Cmd + F6. |
| G, U | Go to utility bar | Goes to the utility bar. |
| Shortcut | Action | What it does |
|---|---|---|
| G, D | Open the overflow menu | From anywhere on the page. |
| Up / Down | Move through open composer windows | In the overflow menu. |
| Left / Right | Move between open composer windows | Switches focus between docked composers. |
| Enter | Focus inside the composer window | From a composer window's header. |
| Tab | Cycle through the fields | Inside the composer window. |
| Esc | Move focus to the window's header | From inside a composer window. |
| Shortcut | Action | What it does |
|---|---|---|
| Ctrl + C, S | Copy URL for active tab | Copies the URL of the focused tab. Mac: Cmd + C, then S. |
| Ctrl + C, W | Copy URL for active workspace tab and subtabs | Mac: Cmd + C, then W. |
| H | Open or close History | Opens or closes the History utility. |
| O | Open or close Omni-Channel | Service Console app only. |
| Shortcut | Action | What it does |
|---|---|---|
| G, I | Go to item menu | Opens the item menu with the cursor on the first item. |
| G, L | Go to selected navigation item | Opens or moves focus to the selected navigation item. |
| G, S | Go to subtab | Moves focus to the active subtab. |
| G, W | Go to workspace tab | Moves focus to the active workspace tab. |
| Ctrl + Alt + G | "Go to" modifier in dialogs, forms and input fields | Starts a go-to command instead of G while typing. Mac: Cmd + Option + G. |
| Ctrl + Click | Open nav item in a new workspace tab | Also opens a link in an inactive tab without shifting focus. Mac: Cmd + Click. |
| Left / Right | Switch tabs | Switch between workspace tabs and subtabs while focus is on the tab. |
| Shortcut | Action | What it does |
|---|---|---|
| Shift + X | Close workspace tab | Closes the current workspace tab, including its subtabs. |
| Shift + W | Close all tabs | Closes all unpinned tabs. |
| Shift + R | Refresh tab | Refreshes the current workspace tab, including its subtabs. |
| Shortcut | Action | What it does |
|---|---|---|
| Alt + 1-9 | Open Recent Items record | Alt + number opens that item in the Recent Items list; Alt + 0 opens the 10th. Mac: Ctrl + Option + number. |
| Alt + S | Show or hide sidebar | Requires the collapsible sidebar to be enabled. Mac: Option + S. |
Lightning Experience uses single keys for actions that apply everywhere — E edits the record you are looking at, / drops the cursor into global search, M and N open the Macros and Notes utilities — and two-key sequences for moving focus. A sequence is written G, D: press G, let go, then press D. G, P goes to the publisher, G, U to the utility bar and G, D to the docked composer. Inside a dialog or a text field the G would be typed, so Salesforce provides Ctrl + Alt + G as the modifier that starts a go-to sequence from there. Keys are not case-sensitive and the order of Ctrl, Alt and Shift does not matter.
Apps with console navigation — Service Console, Sales Console and any custom console app — keep all of the standard keys and add a layer for workspace tabs and subtabs. G, W and G, S move focus to the active workspace tab or subtab, Left / Right then switch between tabs while focus is on the tab strip, Shift + X closes the current workspace tab with its subtabs, Shift + W closes every unpinned tab and Shift + R refreshes the current one. Ctrl + C, S copies the URL of the active tab and Ctrl + C, W the URL of the whole workspace, which is the quick way to hand a case to a colleague. H and O open the History and Omni-Channel utilities; Omni-Channel responds only in the Service Console.
Lightning shortcuts are ignored inside Visualforce pages, iFramed components and Classic apps viewed through Lightning, and the / and Ctrl + . keys are only guaranteed on US and UK keyboard layouts. They cannot be customised, but they can be switched off per browser from the Help menu’s View Keyboard Shortcuts window for users who rely on a screen reader. Salesforce Classic has a much smaller documented set: Alt + 1-9 opens an item from the Recent Items list (Alt + 0 for the tenth) and Alt + S shows or hides the collapsible sidebar. The three Salesforce Help articles this table is built from are linked in the source note above.
The sequence has to be typed with focus outside a text field, and each key released before the next. If the cursor is in a field, use Ctrl + Alt + G first to start the sequence.
No. Lightning Experience shortcuts cannot be customised. You can turn them off for your browser from the Help menu, View Keyboard Shortcuts, which some screen-reader users do to avoid conflicts.
Ctrl + / (Cmd + / on Mac) opens the keyboard shortcut window, and it shows the set for the app you are in, so a console app lists the extra tab shortcuts.
No. Shift + X, Shift + W, Shift + R, G then W and the other tab keys need console navigation. Standard apps only have the global and navigation keys in the first two tables.
Salesforce only supports those two keys on US and UK keyboard layouts; the other shortcuts work on any layout.
Open your assistant with this page preloaded as the source — great for follow-up questions like "which of these work in other apps?"