Complete Zendesk keyboard shortcuts and commands reference — 27 shortcuts across 4 categories. Quick reference cheat sheet for Windows & Mac.
| Shortcut | Action | Description |
|---|---|---|
| Alt + D | Dashboard | Navigate to the agent dashboard. |
| Alt + V | Views | Open the Views panel to see ticket queues. |
| Alt + N | New Ticket | Create a new support ticket from any page. |
| Ctrl + Alt + T | Search | Open search to find tickets, users, or orgs. |
| Alt + H | Home | Navigate to the Zendesk home page. |
| Alt + R | Reporting | Open the reporting analytics section. |
| Shortcut | Action | Description |
|---|---|---|
| Ctrl + Enter | Submit Ticket | Submit the current ticket with selected status. |
| Ctrl + Alt + S | Submit as Solved | Submit and mark the ticket as Solved. |
| Ctrl + Alt + P | Submit as Pending | Submit and mark the ticket as Pending. |
| Ctrl + Alt + O | Submit as Open | Submit and mark the ticket as Open. |
| Ctrl + Alt + H | Submit as On-Hold | Submit and mark the ticket as On-Hold. |
| Ctrl + Alt + M | Apply Macro | Open the macro list to apply a preset response. |
| Ctrl + Alt + J | Assign to Me | Assign the current ticket to yourself. |
| Ctrl + Alt + A | Add CC | Add a CC recipient to the ticket. |
| Shortcut | Action | Description |
|---|---|---|
| Ctrl + B | Bold | Apply bold formatting to selected text. |
| Ctrl + I | Italic | Apply italic formatting to selected text. |
| Ctrl + U | Underline | Apply underline formatting to selected text. |
| Ctrl + Shift + L | Bulleted List | Insert a bulleted list. |
| Ctrl + Shift + 7 | Numbered List | Insert a numbered list. |
| Ctrl + K | Insert Link | Insert a hyperlink in the editor. |
| Ctrl + Shift + X | Code Block | Insert a code block in the response. |
| / | Slash Command | Type / in chat to access shortcuts and macros. |
| Shortcut | Action | Description |
|---|---|---|
| Ctrl + . | Close Chat | Close the current chat window. |
| Ctrl + Shift + Tab | Previous Chat | Switch to the previous open chat. |
| Ctrl + Tab | Next Chat | Switch to the next open chat. |
| Ctrl + Shift + I | Internal Note | Toggle internal note mode for agent-only comments. |
| Ctrl + / | Show Shortcuts | Display all keyboard shortcuts. |
Zendesk is unusual: there's no public shortcut table in its docs. The canonical list is inside the product — click your profile icon, then Help › Keyboard shortcuts — and shortcuts are off by default per user, so pressing them in a fresh account does nothing until you tick Enable keyboard shortcuts at the bottom of that panel. A second checkbox separately enables macro shortcuts in the composer. If a teammate's shortcuts work and yours don't, that panel is the answer.
Agent speed comes from one rhythm: write, submit-with-status, next ticket. Ctrl + Alt + S submits the ticket, and the status keys around it — Ctrl + Alt + P pending, Ctrl + Alt + O open, Ctrl + Alt + H on-hold — set where it lands. Ctrl + Alt + M opens macros so canned replies are two keystrokes away, and Ctrl + Alt + A flips between public reply and internal note — the single most valuable one to make automatic, since posting an internal comment publicly is the classic Zendesk accident.
The rich-text composer honors familiar formatting keys — Ctrl + B/I/U, list keys, and Ctrl + K for links — so replies keep structure without mouse trips to the toolbar. Typing / in messaging conversations pulls up shortcut phrases (Zendesk's name for canned snippets), which is a separate feature from macros but serves the same goal: no retyping the same three sentences forty times a day.
They're disabled per user by default. Click your profile icon › Help › Keyboard shortcuts and check Enable keyboard shortcuts at the bottom of the panel.
Ctrl+Alt+S submits with the current status; combine with Ctrl+Alt+P/O/H to set pending, open, or on-hold as you submit.
Ctrl+Alt+A toggles the composer channel. It's worth drilling — sending an internal note as a public reply is the most common agent mistake.
In the product itself: profile icon › Help › Keyboard shortcuts. Zendesk's help center documents how to view and enable the list rather than publishing the table.
The standalone Chat dashboard has its own set (Ctrl+number to open a chat, Ctrl+~ to serve a request) and they aren't available when chat is embedded in the Support interface.
Open your assistant with this page preloaded as the source — great for follow-up questions like "which of these work in other apps?"